Google allows only the original reviewer to edit or update their own reviews, ensuring the authenticity and trustworthiness of customer feedback. Businesses and third parties cannot edit reviews left by customers but can respond or report inappropriate reviews for removal.
How to Edit or Update Your Google Review (For Reviewers)
On Desktop:
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Sign in to your Google account and open Google Maps.
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Click the menu (three horizontal lines) and go to Your contributions > Reviews.
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Find the review you want to update and click the three-dot menu next to it.
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Select “Edit review”.
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Adjust the star rating, text, add photos or videos as needed.
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Click “Post” to save changes.
On Mobile (Google Maps App for iOS & Android):
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Open Google Maps and tap your profile picture.
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Select Your contributions > Reviews.
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Find the review and tap the three dots or "More" button.
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Tap Edit review.
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Make your desired changes and save by tapping Post.
Key Points to Know
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You can edit your reviews anytime, whether to correct a mistake or update your experience.
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Edited reviews show a “Last edited” timestamp for transparency.
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If you want to completely remove a review, you can also delete it yourself.
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Businesses cannot edit reviews directly but can respond publicly to address concerns.
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Google prioritizes authentic, unbiased feedback and prevents businesses from manipulating reviews.
Why Businesses Can’t Edit Customer Reviews
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To maintain the credibility and trust of the review ecosystem.
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Reviews reflect genuine customer experiences that should remain unchanged by the business.
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Business owners can respond constructively, but cannot alter the original review content.
Final Thoughts
Editing your Google review is simple and encouraged to keep feedback accurate and relevant. For businesses, the best approach is to engage respectfully with reviewers through responses, encourage fresh reviews, and report any policy violations to Google instead of attempting edits.
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